Patients’ Charter

Patients have the right to:
• Be seen by a doctor/healthcare professional for diagnosis and treatment of their medical condition. This is obtained by making appointments from the range offered by the practice.
• participate in important public health programmes such as vaccinations.
• Not to be unlawfully discriminated against in the provision of NHS services including on grounds of gender, race, religion or belief, sexual orientation, disability (including learning disability or mental illness or age.
• Be treated with dignity and respect, in accordance with their human rights
• Accept or refuse treatment that is offered, and not to be given any physical examination or treatment unless valid consent has been given.
• Privacy and confidentiality and to expect the Practice to keep their confidential information safe and secure.
• Access to their own health records.
• Choose their GP practice, and to be accepted by that Practice unless there are reasonable grounds to refuse, in which case they will be informed of those reasons.
• Express a preference for consulting with a particular doctor within their GP Practice.
• Have any complaint they make about NHS services dealt with efficiently, to have it properly investigated, know the outcome and escalate the complaint to the independent Health Service Ombudsman.

Patients have the responsibility to:
• inform the surgery if they are unable to keep their appointment, thus making an appointment available for another patient.
• treat staff and other patients or visitors at the practice with respect and that causing a nuisance or disturbance on the premises is not acceptable.